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6.08.2009

Chrysler is Making me CRAZY!

I am so unbelievably fed up with Chrysler, I swear I could seriously maim someone. If you recall back in May my dash literally fried. Causing my instrument cluster to go out and my wipers to permanently stay on. Well my Durango has been sitting at Bergeron Chrysler Jeep Volvo for a month now waiting to be repaired. The instrument cluster was part of a factory recall - one that had already been performed back in 2006.
Anyway, given Chrysler's financial problems of late, they are having some serious problems getting parts manufactured because they owe all their suppliers money. In my case there is only one company that makes the instrument cluster, and because of slow or non-payment on Chrysler's behalf this company refuses to manufacture the part until they get paid either some or all of what is owed to them. I had hopes that perhaps Chrysler could just pay in advance or C.O.D. for the cluster panel, but I was shot down when I called Chrysler. You would think they would want to hurry this along as they've already paid some $900 this past month for my rental. But since Chrysler is receiving rescue money from the government in addition to having filed bankruptcy, all payments must go through and be approved by the government. And no one even knows when they will start releasing payments or in what order they will be made. I have no clue when I could possibly get my Durango back, and I am beyond pissed.
When I called Chrysler on Friday to ask if they could possibly pay for the part in advance, I was told that Chrysler will only pay $20 a day for any rental that is not a Chrysler product, but if I could get switched over to a Chrysler vehicle they would pay up to $40 a day. At the time I had been in a Chevy Silverado for about 2 weeks and was furious at the thought that I might have to pay out of pocket for any overages. I had to call Enterprise and ask for a different vehicle cause I didn't want to be responsible for any charges, and I certainly didn't want to be put in some sub-compact piece of crap. Enterprise worked things out so I wouldn't have to pay any out of pocket, and they found a Jeep Commander that fit within the $40 a day. The Jeep is a bit better cause at least it's the same size as my Durango, which we'll need for our trip to Disney as I don't think I'll be getting my car back in time. In fact I wonder if I'll even be getting it back this year.
Oh, and if you're wondering what I get for my inconvenience? Not a damn thing. No oil change or tire rotation, no replacement key that I need that costs $200, not a single thing. They made it sound like I'm privileged just cause they are paying for the rental car upfront, even though the rental is part of my ESP contract. Could you imagine if I were still making car payments on it? Paying for something I can't even use, something that is just sitting at the dealers collecting dust. It makes me so freaken angry! I can't wait to buy a new car - and I'll tell you after all this crap, there is no way I'd ever buy another Chrysler product again. And you can almost certainly forget about that Chevy Tahoe or Camaro I want since GM just filed bankruptcy. It won't be long until they experience the same problems getting parts. This whole freaken economic crisis has really fucked everything up, hasn't it?

1 comment:

Heather said...

Oh wow that so totally sucks. I have to bring my Dodge Caravan in for the same deal. My wipers and windows don't work periodically. Not looking forward to the run around you're getting. This economy stinks!